Welcome to EvenValue. We strive to deliver exceptional event management services and ensure your satisfaction. This Refund Policy provides clear guidelines on how we handle refund requests, including the conditions for eligibility and the procedures for processing refunds.

Purpose of This Policy: Our Refund Policy is designed to ensure transparency and fairness in managing refund requests. It outlines the circumstances under which refunds may be issued and provides a clear process for requesting and receiving refunds.

Eligibility for Refunds: Refunds are considered under specific conditions, including:

• Cancellation: If you cancel an event or service, the eligibility for a refund depends on the timing of the cancellation and the terms outlined in our service agreement.
• Service Issues: Refunds may be requested if our services do not meet the agreed-upon standards or if there are significant issues with the execution of the event.
• Special Circumstances: In certain cases, such as unforeseen circumstances or extenuating situations, we may consider refund requests on a case-by-case basis.

Request Process: To request a refund, please follow these steps:

1. Submit a Request: Contact us through the provided channels (e.g., email, phone) to submit your refund request.
2. Provide Documentation: Include any relevant documentation or details supporting your request, such as a description of the issue or proof of payment.
3. Review and Assessment: We will review your request and assess eligibility based on the terms of our service agreement and the circumstances of the request.
4. Decision: You will receive a decision regarding your refund request, including details on the approved amount and processing timeframe.

Refund Processing: If your refund request is approved, we will process the refund using the same payment method originally used. Processing times may vary based on the payment method and the nature of the refund. We aim to process refunds as quickly as possible, but please allow for reasonable processing time.

Non-Refundable Items: Certain fees or services may be non-refundable, as specified in our service agreement or terms. This includes, but is not limited to, non-refundable deposits, third-party expenses, or fees related to services already rendered.

Policy Updates: Our Refund Policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of any significant updates and encourage you to review the policy regularly to stay informed about our refund procedures.

Contact Us: If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact us. Our team is here to help and ensure that your concerns are addressed promptly and effectively.

By understanding and agreeing to our Refund Policy, you help us maintain a transparent and fair process for managing refunds and cancellations. We are committed to providing exceptional service and resolving any issues to your satisfaction.